ebay/paypal advice needed
Posted: Sat Mar 13, 2010 11:35 am
Let me start by saying the $ amount im complaining about is small. Its more about doing the right thing!
I recently bought two different bike parts on ebay. Both were BIN items. When I went to pay for the parts I realized the payment went to the same name however the auctions were listed under two different names. I contacted the seller to ask about combined shipping. Here is a copy paste of that:
Dear e-z_auctions,
Hi, I just purchased these pegs as well as a chainring bolt set in another
auction. Will you combine shipping and refund the difference? Thanks much!
-mustangtwon
Reply:
Dear mustangtwon,
Hello, Yes, the warehouse will put them together Monday and ship it priority mail. Then they will paypal you the refund the same day. Thank you for the orders and have a great weekend.
- e-z_auctions
A few days went by and then the parts showed up in two different packages and I received no refund on shipping. I contacted the seller again:
Dear e-z_auctions,
Hi,
I just received the two items and they came in two seperate packages
and no refund was ever made for combined shipping to paypal like you said
it would be. Please let me know how you want to handle this? Thanks,
Mike
-mustangtwon
Reply:
Dear mustangtwon,
Hello, I see the axle pegs for you and they were shipped. What other item did you purchase from my listings on E-Z-Auctions. Thank you
- e-z_auctions
At this point I have a good idea whats going on. Here is my reply to this:
Dear e-z_auctions,
I see whats going on here and Im not sure I like it. We'll see how it turns out. I purchased the pegs, item# 150416822327 from you and payment was made to TSS. The second item was a set of chainring bolts, item# 110498170039 and payment was also made to TSS. Both the paypal payments went to the same company with the same address of 902 S. Randall Rd. C310 Saint Charles IL 60174. The only difference is the name below the company name. You are e-z_auctions and the other one is shipsharoo. I guess you both work for the same company? Please look into the matter and get back to me. Thanks,
M
- mustangtwon
Reply:
Dear mustangtwon,
Hello, We drop ship products from the same company. We are different ebay listings. If you would have stated the differenet listing names I would have gladly explained. The sales are all handled individually. Thank you
- e-z_auctions
Here is my last reply that I havn't got an answer for yet and if I had to guess I probably won't!:
Dear e-z_auctions,
Forget about where they ship from. The payment went to the same address/company. Why do you have different listing names for the same company? That doesn't even matter. Why would the payment go to the same company, the items ship from the same company, same address, yet it packed in two boxes with two shipping charges? I know why and its BS!
- mustangtwon
Here are the PP details for item #1:
Ship From:
TSS
shipsharoo
902 S Randall Rd C-310
Saint Charles, IL 60174
United States
And item #2
Ship From:
TSS
e-z_auctions
902 S Randall Rd C-310
Saint Charles, IL 60174
United States
Am I right to be pissed about this? Like I said, its a small amount of money but I hate when someone trys to take advantage of me. How should I handle this? Any advice is appreciated! Maybe im completely wrong?
Thanks
I recently bought two different bike parts on ebay. Both were BIN items. When I went to pay for the parts I realized the payment went to the same name however the auctions were listed under two different names. I contacted the seller to ask about combined shipping. Here is a copy paste of that:
Dear e-z_auctions,
Hi, I just purchased these pegs as well as a chainring bolt set in another
auction. Will you combine shipping and refund the difference? Thanks much!
-mustangtwon
Reply:
Dear mustangtwon,
Hello, Yes, the warehouse will put them together Monday and ship it priority mail. Then they will paypal you the refund the same day. Thank you for the orders and have a great weekend.
- e-z_auctions
A few days went by and then the parts showed up in two different packages and I received no refund on shipping. I contacted the seller again:
Dear e-z_auctions,
Hi,
I just received the two items and they came in two seperate packages
and no refund was ever made for combined shipping to paypal like you said
it would be. Please let me know how you want to handle this? Thanks,
Mike
-mustangtwon
Reply:
Dear mustangtwon,
Hello, I see the axle pegs for you and they were shipped. What other item did you purchase from my listings on E-Z-Auctions. Thank you
- e-z_auctions
At this point I have a good idea whats going on. Here is my reply to this:
Dear e-z_auctions,
I see whats going on here and Im not sure I like it. We'll see how it turns out. I purchased the pegs, item# 150416822327 from you and payment was made to TSS. The second item was a set of chainring bolts, item# 110498170039 and payment was also made to TSS. Both the paypal payments went to the same company with the same address of 902 S. Randall Rd. C310 Saint Charles IL 60174. The only difference is the name below the company name. You are e-z_auctions and the other one is shipsharoo. I guess you both work for the same company? Please look into the matter and get back to me. Thanks,
M
- mustangtwon
Reply:
Dear mustangtwon,
Hello, We drop ship products from the same company. We are different ebay listings. If you would have stated the differenet listing names I would have gladly explained. The sales are all handled individually. Thank you
- e-z_auctions
Here is my last reply that I havn't got an answer for yet and if I had to guess I probably won't!:
Dear e-z_auctions,
Forget about where they ship from. The payment went to the same address/company. Why do you have different listing names for the same company? That doesn't even matter. Why would the payment go to the same company, the items ship from the same company, same address, yet it packed in two boxes with two shipping charges? I know why and its BS!
- mustangtwon
Here are the PP details for item #1:
Ship From:
TSS
shipsharoo
902 S Randall Rd C-310
Saint Charles, IL 60174
United States
And item #2
Ship From:
TSS
e-z_auctions
902 S Randall Rd C-310
Saint Charles, IL 60174
United States
Am I right to be pissed about this? Like I said, its a small amount of money but I hate when someone trys to take advantage of me. How should I handle this? Any advice is appreciated! Maybe im completely wrong?
Thanks