This is exactly why I don't use boutique shops of any kind for any reason!
Sadly, this problem also isn't just relegated to the local JL, it seems to be everybody from every walk of life, just showing up for a paycheck and not being able to do what is asked of them, let alone their actual F'ing job!
I just took my truck to a new shop, as I'm hunting for a decent mechanic. I had a very specific list of items, service writer wrote them all down. Went on test drive with mechanic, all went well. Then the text blizzard started, I kid you not, at least 10 identical texts over the next several hours, all stating the list I had given them and that the truck was at their shop. Uh, I know the truck is at the shop, I dropped it off and handed over the keys!
Around lunch time I get a lengthy list of repairs, most of which I didn't even ask for, but they "found" during their vehicle inspection. Five of the seven things the truck was there for were listed in the estimate for around $1600, the two items not listed were the two most important items on the list! The extra stuff they found during their vehicle inspection . . . $6600!!!!! This included $1400 to change all radiator and heater hoses, because they're old, not because they needed it. No mention of changing the Y pipe in the heater hose, the actual cause of the leak. I also turned down the $400 steam cleaning of the engine so that they could be certain of where the oil leak was coming from. This is a 20 year old Suburban that has never seen a day off of pavement in it's life, while there is a touch of crud here and there, the engine is NOT that dirty, and it's certainly NOT caked to the point that it needs steam cleaning to diagnose a freak'n leak!
At any rate, I approve the $1600 worth of work via their automated text system. Next morning I get a text that the bill will be $1200. It seems that one of the items I wanted done was magically removed. I call them up and ask about it and they say that it was digitally declined. Uh, no it wasn't, it was listed in the bill when I completed the digital approval. Then I ask about the coolant and oil leaks, if they were being attended to. NOPE! What the ever love'n frijoles?!?!!?!? The main reason the truck is in your hands and you dance all around the issues and don't deal with them?!?!!? I tell them to replace the Y pipe on the hoses and change the valve cover gaskets. Final bill . . . $2100
While I think their prices are outrageous, I'm not complaining about that. What I CAN and WILL complain about is the inability to follow instructions and the inability to do your freaking job!
Why do I have to be an expert at EVERYTHING, just so I know that you, i.e., any service person, isn't shining me on or just showing up for a paycheck and not doing their job or what is asked of them?